Refund policy

Returns & Refund Policy

Last updated: February 2026

Thank you for purchasing from Nand’s Spice Range.

Due to the nature of our products, we do not offer returns or refunds for change of mind.

All sales are considered final unless there is an issue with the product received.

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please include:

Once reviewed, we will determine whether a replacement, refund, or alternative resolution is appropriate.

For food safety and hygiene reasons, we cannot accept returns for:

Please review product descriptions carefully before purchasing.

If you are unsure which spice blend is right for you, feel free to contact us before placing your order.

Refunds or replacements will only be considered if:

The product was damaged in transit and can be proven - claims must be made within set times with NZPost and will be reviewed case by case
The incorrect item was sent
There is a verified fault with the product

Approved refunds will be processed back to the original payment method.

Shipping costs are non-refundable unless the return is due to an error on our part.

If you believe there is an issue with your order, please contact us at:

We are committed to ensuring your experience with Nand’s Spice Range is a positive one and will work with you to resolve genuine concerns.