Terms of service

Terms of Service

Last updated: February 2026

Welcome to Nand’s Spice Range. These Terms of Service govern your use of our website and the purchase of products from our store.

By accessing our website or placing an order, you agree to be bound by these Terms.

1. General Information

Nand’s Spice Range is based in Hamilton, New Zealand.
All references to “we”, “us”, and “our” refer to Nand’s Spice Range.

These Terms apply to all users of the website, including customers, browsers, and visitors.

2. Use of Our Website

You agree to use this website for lawful purposes only.

You must not:

  • Use our website for fraudulent activity

  • Interfere with the security of the site

  • Attempt to access restricted areas without authorisation

We reserve the right to refuse service to anyone at any time for any reason.

3. Product Information

We strive to ensure all product descriptions, pricing, and information are accurate. However:

  • Product images may vary slightly from the physical product.

  • Colours may appear differently depending on your device.

  • Descriptions are provided in good faith and reflect the intended use of the product.

We reserve the right to update product information at any time without notice.

4. Orders & Payment

All prices are listed in New Zealand Dollars (NZD) unless otherwise stated.

Payment must be made in full at the time of purchase via the payment methods available at checkout.

We reserve the right to cancel or refuse any order at our discretion, including but not limited to:

  • Suspected fraudulent transactions

  • Pricing errors

  • Product availability issues

If an order is cancelled, a full refund will be issued.

5. Shipping

Shipping is governed by our Shipping Policy.

Delivery timeframes are estimates only and may vary due to courier delays, customs processing, or other circumstances beyond our control.

Customers are responsible for ensuring shipping details are correct at checkout.

6. Returns & Refunds

Returns and refunds are governed by our Returns & Refund Policy.

Due to the nature of food products, we do not offer refunds or returns for change of mind.

Refunds or replacements may be provided if a product is damaged, faulty, or incorrect.

7. Food Product Disclaimer

Our spice blends are food products intended for general culinary use.

Customers are responsible for:

  • Checking ingredients for allergens

  • Using products appropriately

  • Storing products as recommended

Nand’s Spice Range is not liable for individual allergic reactions, improper use, or failure to follow ingredient suitability.

If you have dietary concerns or allergies, please review product information carefully before purchase.

8. Limitation of Liability

To the maximum extent permitted by New Zealand law:

Nand’s Spice Range shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Our liability is limited to the purchase price of the product in question.

Nothing in these Terms excludes rights you may have under the Consumer Guarantees Act 1993.

9. Intellectual Property

All content on this website, including text, images, branding, and product descriptions, is the property of Nand’s Spice Range.

You may not copy, reproduce, or distribute any content without written permission.

10. Governing Law

These Terms are governed by the laws of New Zealand.

Any disputes arising from the use of this website or purchase of products shall be subject to New Zealand jurisdiction.

11. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Updates will take effect immediately upon being posted on this page.

12. Contact Information

If you have questions about these Terms, please contact:

hello@nandsspicerange.co.nz